Our process

We encourage you to talk to us about your project, and if you can, visit our showroom and look at our products in the flesh. This in our opinion is the best way to ensure you get exactly what you’re looking for. We believe the service you'll receive from Firefly, from initial contact and project management, to installation and after sales care will be second to none.

GET IN TOUCH

We’d love to hear from you so get in touch with us either by phone or email and let us know what your requirements are. We can send you an estimate of costs for the required works based on a short description and a couple of photos.

 

MAKE AN APPOINTMENT

We always try to conduct a survey at your home. At this consultation you can discuss which products would be most suitable, timeframes, and any other burning questions you may have. If a survey isn't possible, for example during extremely busy times of the year, we will ask you to provide certain information so that we can give you an accurate quotation. 

QUOTE 

We send you an itemised quote by email. On your acceptance of our quote we will contact you to book an installation date, and send you an invoice requesting the initial deposit payment. Once this is received we will confirm your installation date and order the products required for the installation.

INSTALLATION

Remove all items of value from the room. Our engineers will cover large items of furniture with dust sheets to protect them. Flooring will be covered with appropriate floor protection.
We aim to complete most installations within 1-2 days depending on the complexity and level of building works required.

COMMISSIONING

Our engineers will run through the operation of the appliance with you and some other important points we need to make you aware of. We will leave you our guide to your new wood burning stove along with the manufacturers instruction booklet. Feel free to get in touch if there is anything you are unsure about.

CERTIFICATION

We register the installation with HETAS and local authority building control and in 2 - 3 weeks you will receive your certificate of compliance through the post.