Our process

We encourage you to talk to us about your project, and if you can, visit our showroom and look at our products in the flesh. This in our opinion is the best way to ensure you get exactly what you’re looking for. We believe the service you'll receive from Firefly, from initial contact and project management, to installation and after sales care will be second to none.

GET IN TOUCH

We’d love to hear from you so get in touch with us either by phone or email and let us know what your requirements are. We can send you an estimate very quickly based on a short description and a couple of photos.

MAKE AN APPOINTMENT

We conduct a survey at your home. At this consultation you can discuss which products would be most suitable, timeframes, and any other burning questions you may have.

QUOTE

We send you an itemised quote by email. On acceptance of our quote we contact you to book an installation date, and send you an invoice requesting the initial payment. Once this is received we confirm your installation date and order the products required for the installation.

INSTALLATION

Remove all items of value from the room. Our engineers will cover large items of furniture with dust sheets to protect them. Flooring will be covered with appropriate floor protection.
We aim to complete most installations within 1-2 days depending on the complexity and level of building works required.

COMMISSIONING

Our engineers will run through the operation of the appliance with you and conduct the initial lighting. We will leave our guide to your new wood burning stove explaining some important points. Feel free to get in touch if there is anything you are unsure about.

CERTIFICATION

We register the installation with HETAS and local authority building control and in 2 - 3 weeks you will receive your certificate of compliance through the post.